Frequently Asked Questions

Tickets to all The Empire events are sold exclusively through our Ticket Office and Website. 

Tickets are available for purchase online, by phone on 1300 655 299 or in person at our Ticket Office at 56 Neil St, Toowoomba.

The Empire Ticket Office (located at 56 Neil St, Toowoomba) is open Monday to Friday, 9am-3pm, and for 1 hour prior to performances.

The Empire phone line is open Monday to Friday, 9am-4pm.

You can add your ticket/s to Apple Wallet on your iPhone or save it to your Google Pay from your Android device from your ticketing account. 

To access your current and past tickets anytime, simply login to your ticketing account, then tap "Tickets". Here you will see a list of all of your tickets. 

Select your event within the 'Tickets' page and each ticket will display one at a time. Swipe right, or click the arrows on the far right of the screen to view each ticket individually and you can click on 'add to Apple Wallet' or 'add to Google Wallet.' 

Yes. When purchasing tickets online, over the phone or in person you will be offered available seats to choose from.

You can always access your tickets via your online ticketing account, however, if for any reason you can not access your account or have lost your physical tickets, please contact our Ticket Office on 1300 655 299 and explain what has happened. Our friendly team will be able to arrange replacement tickets for you to pick up on the day of the performance at the Ticket Office.

All ticket purchases are final and there is no refund or exchange of tickets except as provided by the Live Performance Australia Ticketing Code which can be found on the bottom of all pages within our website.

If you come across any issues with ordering online, please don't hesitate to reach out to our friendly ticketing team on feedback@empiretheatre.com.au or 1300 655 299.

Our Foyer doors and Ticketing Office open 1 hour before each show, while the doors to find your seats will open 15mins before each performance.

We have snacks and drinks available for purchase in our foyers which are open an hour prior to each show and during interval. 

Parking, including wheelchair accessible parking, is available in a choice of two car parks in Neil Street opposite the Theatre. There is also parking available on the corner of Julia and Hume Streets and at the Neil Street Bus Interchange.

Parking after 5:00pm Monday to Friday, after 11.30am on Saturday and all-day Sunday is free of charge.

Please note: the Empire Theatre staff carpark on Julia Street is for staff only. Cars which do not have authorisation will be towed.

Upon arrival our ushers in the foyer will be able to point you in the direction of your door. When you arrive at your door an usher will then show you to your seat.

Yes. We recommended you pre-order your interval drinks for fast service at interval. Simply place your order with the bar staff prior to the performance starting. Your drinks will be ready and waiting for you at interval time.

The Empire Theatre is located at 56 Neil St, Toowoomba, Queensland.

Most often we are able to accommodate latecomers, however a lockout period may be stipulated by the performing company/artists. In this case you will be asked to wait for a few minutes before being let into the theatre at an appropriate time. In much rarer cases, you will only be allowed to enter during interval.

Unfortunately we are not able to offer refunds or partial refunds due to missing parts of the show, as per the Live Performance Australia Ticketing Code of Practice.

Due to copyright restrictions, it is strictly prohibited to take photographs or make recordings of most performances.

Please note there is no ATM inside the theatre, however we have EFTPOS facilities in our bars. There is a Westpac Bank ATM within a few minutes walking distance on Ruthven Street at the front of the Walton Stores precinct.

There are many ways to support the arts in our region. The easiest is to simply become a patron and enjoy the live entertainment on offer.

The Empire also has a foundation which accepts donations, that aims to maintain and build upon the Empire Theatre complex, foster creative talent locally and nationally through bursaries, and supporting community engagement projects in our region.

Alternatively, you can become a Friend of The Empire. Your membership will contribute towards the purchase of vital theatre equipment and allow you to enter volunteer positions such as an usher, catering volunteer, events concierge and other vital roles.

Certainly! The Empire Theatre and other performances spaces, foyers and private function rooms are available for hire for all manner of functions and events.

Click on the What's On tab above for a list of shows and their prices. You can also use the Event Search facility to the right to find shows by searching a name or date.

For live updates and the most current information about upcoming shows at The Empire, please monitor our website which is updated regularly. You can also subscribe to our emails for regular updates on shows and pre-sales.

You can come in to or call our Ticket Office or see our 'Become a Member' Page. 

You can use your Empire Card to purchase tickets at the ticketing office, over the phone or online. 

To obtain discounts at the bar, your Empire Card must be presented.