Ticketing Platform Changeover

We are transitioning ticketing providers due to our current provider (Tickets.com) announcing that they will be exiting the Australian market as of June this year. We have chosen Vivenu after an extensive selection process comparing the current providers and are confident that Vivenu will offer better functionality, improved user experience and data security. 

The transition will occur on 10 and 11 June 2024. We will keep you updated throughout the process. 

Yes, all existing tickets purchased through Tickets.com will remain valid and will be transitioned over to the new platform seamlessly. 

Yes, you will need to create a new account with Vivenu to manage your tickets. If you have existing tickets with us, detailed instructions will be emailed to you so you can open your account and view your tickets. If you don’t have existing tickets, you will need to create a new account.

The way gift vouchers work is about to change. If you have a valid gift voucher or credit on your account at the time of transition, a detailed email will be sent to you which will include a new voucher code that can be used in Vivenu as well as instructions on how to use it. This code holds the same value as your previous voucher and can be used in our new system without any issues.

Our Ticket Office team is available to assist you with any issues. Please contact us on feedback@empiretheatre.com.au or 1300 655 299.

No, the ticket prices and fees will remain the same.  

No, the event schedule will remain unchanged. Any updates will be communicated through our usual channels.

Once the new Ticketing Plaform is live, you can create a new account in Vivenu by clicking on 'LOGIN' in the top right corner of The Empire website follow the instructions to create your new account.

Alternatively, you can create an account during your next purchase with us by following the checkout process and following the prompts to create your account at checkout. If you need assistance, our team is here to help.

If you currently have tickets to an upcoming event at The Empire, your personal data will be securely transferred to Vivenu in accordance with privacy regulations. You will receive more information on how to manage your data in your new account via email.

If you do not currently have an account with tickets to an upcoming event at The Empire, your data will not be transferred, and you will need to create a new account the next time you purchase from The Empire. 

Yes, all your personal data from tickets.com will be taken offline and securely archived. 

While we are committed to ensuring as smooth a transition as possible, our ticket sales will be interrupted for a brief time as we transition, and so we are unable to process ticket sales from 8am Monday 10 June 2024 until the transition is complete. However, our Ticket Office is still available via email on feedback@empiretheatre.com.au or phone on 1300 655 299 to take your ticket order to be processed once our Ticketing Platform is updated. We expect full sales capacity to be returned by Wednesday 12 June 2024.

Vivenu offers improved mobile ticketing and a more user-friendly interface, as well as a smoother purchase process.

For support, please contact us at feedback@empiretheatre.com.au or call us on 1300 655 299.  

We welcome your feedback! Please send your comments and suggestions via our form below or contact us directly at feedback@empiretheatre.com.au or via phone on 1300 655 299.